1. Press question mark to learn the rest of the keyboard shortcuts. Copyright ©2020 XPPen Technology CO.All Rights Reserved. Click Tablet PC Settings. How to solve G430, G540, G640, 05, 06, Deco 01, Artist 13.3 & 15.6 can't use stylus to control cursor or pen pressure issue. 2. I connected all the cable and able to control the mouse with the pen but when i open the driver, it keep saying “Can’t detect the tablet, please plug it into then open the driver again”. Click Pen Input. (Note: If your system is 32bit, please go to C:Program FilesPentablet32 instead and follow the steps above.). Plus there's lots of threads from this month about it. Any help would be appreciated. to test the pen stylus for cursor control and pen pressure. Visit the XP-Pen website to view the product FAQs (Frequently Asked Questions) to see if any apply to your issue. Make sure computer login account is Administrator authority. If you cannot find it, please reconnect the tablet. 7. I had an issue with my pen double clicking (or even triple) when I'd tap a button. Had it for 20 days. If you cannot find it, please reconnect the tablet. Check the User Help for information regarding the issue. A place where XP-Pen users can help each others. FAQ / Can’t detect the tablet (Artist 12 Pro) I connected all the cable and able to control the mouse with the pen but when i open the driver, it keep saying “Can’t detect the tablet, please plug it into then open the driver again”. Disable Antivirus first then check to see if the stylus pen can control the cursor. Please uninstall the graphic tablet or graphic tablet monitor driver then reboot. Is there anyway to fix this problem? I'm thinking it might be an issue with the new Windows Update. 4. Thanks in advance. Works perfectly as a monitor and nothing else. If you can see the “HDI-compliant digitizer” and can use the pen stylus to control the cursor, please go to the XP-Pen website and download and install the latest driver. Please open your system tray and open the driver application to test the pen stylus for cursor control and pen pressure. When the installation is complete, the tablet icon will appear on the desktop or in your system tray. Press J to jump to the feed. If you are still unable see this device, please contact us at XP-Pen. Click Setup. If you can see the “HDI-compliant digitizer” and can use the pen stylus to control the cursor, please go to the XP-Pen website and download and install the latest driver. If you can’t see it in the task manager, please go to C:Program FilesPentablet folder then right click on PentabletService.exe and “Run as administrator” then test your pen stylus again. Artist 22 Pro. The Display works and the pencil also but i cant start the driver. You won't get a display, but if you do get the mouse to move around/lines to draw, its an issue with your cable. Please open your system tray and open the driver application. Make sure computer login account is Administrator authority. Hit enter until the message that says 'Tap this screen with your tablet pen...' goes to the display you want the pen to work on, then click on your pen display. 3. By using our Services or clicking I agree, you agree to our use of cookies. Get newest updates, invitations and offers directly. I've only had it for just over 2 months and at first, it was fine. Hello just recently bought an XP Pen 13.3 Pro. Xp Pen Artist 22 pro "Can’t detect the tablet, please plug it into then open the driver again" I bought the Xp Pen artist 22 Pro. Had the installation and everything but when I opened Pentablet software, keeps saying "Can't detect the tablet, please plug it into then open the driver again". By continuing browsing this website, we assume you agree our use of cookies and. (service@xp-pen.com). a-4. When the installation is complete, the tablet icon will appear on the desktop or in your system tray. (service@xp-pen.com). Go to C:Program FilesPentablet folder then right click on PentabletService.exe and “Run as administrator” then test your pen stylus again. B. a-3. Open the task manager then check look for PenTablet. I live in the US. Disable Antivirus first then check to see if the stylus pen can control the cursor. I contacted the support team and after a lot of tests, they told me the tablet is faulty and I need to bring it to the nearest store to get it fixed or replaced it but I haven’t had the chance to do it yet so I don’t really know if it’s going to fix the issue. I have the same issue, been working fine up until today. If you can see the Pen tablet HID in the device manager, please go to task manager then look for, a-4. 3. We use cookies to improve your online experience. 4. If you can see the Pen tablet HID in the device manager, please go to task manager then look for Pentablet Service (32bit). Is everything connected directly to the computer or through a USB hub try using different USB inputs from before if you have a USB 3.0 Port use that instead also after installing everything make sure you reboot your computer before hand drivers won't work unless you reboot your computer, All the cables are connected directly to the the laptop. a-1. If you can’t find it, please go to C:Program FilesPentablet64 folder then right click on “install_hiddriver.bat” and “Run as administrator” then reboot, when system goes to the desktop try to test your pen stylus again. The XPPEN support team should replace it if its still under warranty (1 year from purchase date). If the icon shows up, please open it then test your pen stylus’ pen pressure. If you can find Pentablet HID in the device manager and Pentablet Service (32bit) in the task manager but still cannot use the pen stylus to control the cursor, please click “Pentablet Service (32bit)” and “End task” button in the task manager. I am at a loss and I don’t know what else to do. Please go to device manager and look for. Please uninstall the graphic tablet or graphic tablet monitor driver then reboot. a-2. XP-Pen is a professional and reliable supplier of graphics tablets,pen display monitors,stylus pens and more digital graphical products. Yet when I check the card settings, both cards have those two backwards. Support / By using our Services or clicking I agree, you agree to our use of cookies. a-3. New comments cannot be posted and votes cannot be cast. Also, the XP-Pen menu correctly identifies Artist 12 as Monitor 2. 2. Try and plug in a generic USB-C to USB-A cable and see if the tablet function works. I reboot the laptop after downloaded the driver but it still doesn’t work, it keep telling me the tablet can’t be detect. A place where XP-Pen users can help each others. then check for the tablet icon in the system tray. If you can’t see it in the task manager, please go to, a-5. Press question mark to learn the rest of the keyboard shortcuts. Cookies help us deliver our Services. 1. If you can’t find it, please go to C:Program FilesPentablet folder then right click on Pentablet.exe and “Run as administrator” then check for the tablet icon in the system tray. If you are still unable see this device, please contact us at XP-Pen. b-2. XP-Pen digital art sketch tablets are designed to unleash your creativity with more natural creative control than ever before. A: If you can see the tablet icon in the system tray but can’t use stylus to control the cursor: a-1. If you can use stylus to control the cursor but cannot find the tablet icon in the system tray: b-1. Drawing, animation, 3D modeling, and more! then reboot, when system goes to the desktop try to test your pen stylus again. If the icon shows up, please open it then test your pen stylus’ pen pressure. Home / Make sure computer login account is Administrator authority. So I am currently having this issue. Press J to jump to the feed. XP-Pen Artist 12 Pro "Cant detect Tablet" Hi everyone, I keep having this constant problem with my tablet. Disable Antivirus first then check to see if the stylus pen can control the cursor. 6. The drivers worked, the pressure was fine, but now I keep getting "can't detect tablet" even when everything is plugged in. Please help me with this issue. I don’t know if my computer is even compatible with this tablet. Enter an interactive meeting room anytime, anywhere. a-5. If not, please go to Devices then check “HID-compliant digitizer” in Human Interface Devices, 5. If you can find Pentablet HID in the device manager and Pentablet Service (32bit) in the task manager but still cannot use the pen stylus to control the cursor, please click. Cookies help us deliver our Services. Please go to device manager and look for “Pentablet HID” in Human Interface Devices. Please uninstall the graphic tablet or graphic tablet monitor driver then reboot. I noticed they released new drivers today but they still don't work. Innovative solutions to boost your creative career, The digital ink solution that keeps up with you, Verify authenticity of an XP-PEN authorized organization, Download user manual or driver for your graphics tablet or display, Register and get free creative software for designated graphics tablets and displays.